وظائف خالية مهندس دعم فني-Technical Support Engineer - مدينة العبور - القليوبية
يوم كامل
- سنة-3 سنوات خبرة
- مؤهل عالي
- تكنولوجيا معلومات واتصالات
A leading Company in the field of Home Appliance located at Obour City is looking for Technical Support Engineer for immediate hiring
Responsibilities
· Set-up and Monitoring systems for efficiency performance department and operations of after-sales and maintenance.
· Following up service centers requests of spare parts or repair jobs.
· Collecting voice of customers VOC from service centers or end user complains.
· Calculating expenditures and supervising maintenance budgets and estimating costs for their procedures.
· Ensure that all technicians and maintenance personnel adhere to safety rules.
· Organizing and performing the duties of technicians and maintenance staff.
· Contributing to identifying the necessary training needs for the department’s employees and approving them in coordination with the human resources department.
· Following up spare parts list stock and generate P/O at time to guarantee spare parts availability.
· Tracking the usage of spare parts of both components and tools.
· Reporting analysis of all incoming and outgoing tasks.
· Stick to quality specifications for all processes.
· Develop a qualified and efficient Home Appliance services team to execute the service plan.
· Set a strategy for profitable Maintenance Business.
· Utilizing resources whether Manpower/Tools/Time/Cost.
· Make clear KPI to evaluate and improve the team work.
· Responsible for owning service center and third party performance Management
· Make accruing action plan to improve its performance and meet customer satisfaction.
· Applying 6sigma service methodology
Requirements:
· BSc. in Electrical Power/Electronic Engineering.
· Preferable Electronic back ground experience from 2 to 5 years.
· TQM & Six Sigma certified.
· Excellent verbal and written communication skills
· Ability to multi-task, prioritize and manage time effectively
· V. Good in Microsoft Office
· Superior organizational and time management skills, ability to perform without direct supervision
· Problem Solving & Analytical Thinking
· Team Leader.
